PRIVACY POLICY

Effective Date: April 15, 2026

This Privacy Policy explains how CreativeNest, operated by ORGEN TECHNOLOGY GROUP LIMITED, collects, uses, discloses, stores, and protects personal information when you visit creativenestco.com, create an account, place an order, contact us, or otherwise use our services.

1. WHO WE ARE

Brand: CreativeNest

Website Operator and Legal Business Name:
ORGEN TECHNOLOGY GROUP LIMITED

Registered Office:
RM 704, 7/F., TOWER A,
NEW MANDARIN PLAZA,
14 SCIENCE MUSEUM ROAD,
TSIM SHA TSUI, HONG KONG

Privacy and Customer Service Email:
service@creativenestco.com

2. INFORMATION WE COLLECT

Depending on how you interact with CreativeNest, we may collect the following categories of information.

Information You Provide

• Name;
• Email address;
• Telephone number;
• Billing and shipping addresses;
• Customer account and login information;
• Order details and purchase history;
• Product reviews or other content you submit;
• Customer-service messages;
• Return and refund information; and
• Photographs or videos provided to support a product or delivery claim.

Payment Information

Payments are processed by authorized third-party payment providers.

We generally do not directly store complete payment-card numbers or security codes. We may receive limited payment information, such as payment status, transaction identifiers, payment method, or the last digits of a card.

Information Collected Automatically

When you use the website, we and our service providers may automatically collect:

• IP address;
• Browser type;
• Device type;
• Operating system;
• Language and general location derived from an IP address;
• Pages viewed;
• Links clicked;
• Referring website;
• Shopping-cart activity;
• Session and interaction information; and
• Cookie and similar technology identifiers.

We do not claim to collect precise GPS location unless you knowingly enable a feature that specifically requests it.

3. HOW WE USE PERSONAL INFORMATION

We may use personal information to:

• Operate and maintain the website;
• Create and manage customer accounts;
• Process payments and orders;
• Arrange fulfillment, shipping, tracking, returns, and refunds;
• Communicate about orders, accounts, policies, and customer-service requests;
• Detect and prevent fraud, abuse, security incidents, and unauthorized activity;
• Troubleshoot and improve website performance;
• Understand how customers use the website;
• Personalize website content where permitted;
• Send marketing communications where consent or another lawful basis applies;
• Maintain business, tax, accounting, and transaction records;
• Establish, exercise, or defend legal claims; and
• Comply with applicable laws and lawful requests.

We seek to collect and use only information reasonably necessary for the stated purposes.

4. COOKIES AND SIMILAR TECHNOLOGIES

CreativeNest and its service providers may use cookies, pixels, tags, local storage, and similar technologies.

These technologies may be used to:

• Keep the website functioning;
• Remember account and shopping-cart information;
• Maintain security;
• Understand website traffic and performance;
• Measure marketing effectiveness; and
• Provide relevant content or advertising where permitted.

You may manage cookies through available website controls or your browser settings. Blocking certain cookies may affect website functionality.

5. MARKETING COMMUNICATIONS

Where permitted by law, we may send product updates, promotions, or other marketing communications.

You may unsubscribe by using the unsubscribe link in a marketing email or by contacting service@creativenestco.com.

Unsubscribing from marketing does not prevent us from sending necessary transactional communications about orders, payments, deliveries, returns, security, or policy updates.

6. HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information to service providers that help us operate CreativeNest, including:

• SHOPLINE and ecommerce-platform providers;
• Payment processors and fraud-prevention providers;
• Warehouses, fulfillment partners, shipping carriers, and delivery providers;
• Customer-service and communications providers;
• Website hosting, security, and technical-support providers;
• Analytics, cookie, advertising, and marketing providers;
• Accountants, lawyers, insurers, auditors, and professional advisers; and
• Government authorities where disclosure is legally required.

These parties may process information only for the services they provide, subject to applicable contractual and legal obligations.

We may also disclose information:

• With your consent;
• To investigate fraud, security incidents, or violations of our policies;
• To protect customers, CreativeNest, or another person’s rights and safety;
• In connection with a merger, acquisition, financing, reorganization, or sale of business assets; or
• Where required by law, court order, or lawful governmental request.

7. SALE OR SHARING OF PERSONAL INFORMATION

We do not sell personal information for money.

Some privacy laws may define certain uses of analytics or advertising technologies as a “sale,” “sharing,” or targeted advertising even when no money is exchanged.

Where applicable, you may request to opt out of such processing by using available cookie controls or contacting service@creativenestco.com

8. INTERNATIONAL DATA TRANSFERS

CreativeNest is operated by a Hong Kong company, fulfills orders from the United States, and serves customers in the United States, Canada, and Mexico.

Personal information may therefore be processed in Hong Kong, the United States, or other countries where our service providers operate.

Privacy laws in those countries may differ from those in your place of residence. Where required, we use reasonable contractual, organizational, and technical measures for international transfers.

9. DATA RETENTION

We retain personal information only for as long as reasonably necessary to:

• Fulfill the purposes described in this Privacy Policy;
• Complete orders, returns, refunds, and customer-service requests;
• Maintain required financial, tax, and transaction records;
• Prevent fraud and protect security;
• Resolve disputes; and
• Comply with legal obligations.

Retention periods vary depending on the type of information and applicable requirements.

When information is no longer required, we may delete, anonymize, or securely dispose of it.

10. DATA SECURITY

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

No internet transmission or storage system is completely secure. We therefore cannot guarantee absolute security.

Customers are responsible for keeping account passwords confidential and notifying us if they suspect unauthorized account access.

11. YOUR PRIVACY RIGHTS

Depending on your location and applicable law, you may have the right to:

• Request access to personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Request deletion of eligible information;
• Withdraw consent where processing is based on consent;
• Object to or restrict certain processing;
• Opt out of certain targeted advertising, sale, or sharing;
• Request information about categories of information disclosed;
• Request a portable copy of eligible information; or
• Lodge a complaint with an applicable privacy authority.

Residents of Mexico may exercise applicable rights of access, rectification, cancellation, or opposition.

To submit a request, email service@creativenestco.com with the subject line “Privacy Request.”

We may request information reasonably necessary to verify your identity and protect your account. We will respond within the period required by applicable law.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

12. CHILDREN’S PRIVACY

The website and products are intended for a general adult audience and are not directed to children under 16.

We do not knowingly collect personal information directly from children under 16 without legally required consent.

If you believe a child has provided personal information to us, contact service@creativenestco.com so we can review and, where appropriate, delete it.

13. THIRD-PARTY WEBSITES

The website may contain links to third-party websites or services.

This Privacy Policy does not govern websites or services that we do not control. Please review the privacy policies of those third parties before providing personal information.

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy to reflect changes in our services, business practices, technology, or legal obligations.

The revised policy will be posted on this page with an updated effective date. Material changes may be communicated through the website or another appropriate method where required.

15. CONTACT US

For privacy questions or requests, contact:

Brand:
CreativeNest

Website:
https://creativenestco.com

Customer Service Email:
service@creativenestco.com

Business Contact Telephone:
+852 2368 8511

Website Operator and Legal Business Name:
ORGEN TECHNOLOGY GROUP LIMITED

Registered Office:
RM 704, 7/F., TOWER A,
NEW MANDARIN PLAZA,
14 SCIENCE MUSEUM ROAD,
TSIM SHA TSUI, HONG KONG